Privacy Policy for Pacific Shine

At Pacific Shine, located at 235 Harbourfront Place, Unit 105, Vancouver, BC, V6B 5V9, Canada, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services and our online platform.

Information We Collect

We collect various types of information to provide and improve our automotive detailing services. This includes:

• Personal Identification Information: Such as your name, email address, phone number, and physical address when you book an appointment, request a quote, or contact us directly.
• Vehicle Information: Details about your vehicle, including make, model, year, and license plate, which are necessary for providing our detailing services.
• Payment Information: When you make a payment for our services, we collect necessary transaction details. Please note, we do not store sensitive payment card details on our servers; these are processed securely by third-party payment processors.
• Usage Data: Information about how you access and use our online platform, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand user behaviour and improve our site.
• Communication Data: Records of our correspondence if you contact us with inquiries, feedback, or service requests.

How We Use Your Information

We use the collected information for various purposes, including:

• To provide and deliver the automotive detailing services you requested, such as Exterior Car Detailing, Interior Car Detailing, Ceramic Coating Application, Pain Correction, Headlight Restoration, Engine Bay Cleaning, Odour Removal, Upholstery Cleaning, Leather Conditioning, and Window Tinting.
• To process your appointments and transactions.
• To communicate with you regarding your service requests, appointments, and general inquiries.
• To improve and personalize your experience with our services and online platform.
• To develop new services and features.
• To analyze usage trends and track the effectiveness of our marketing.
• To comply with legal obligations and protect our legal rights.

Disclosure of Your Information

We may share your information in the following situations:

• Service Providers: We may share your data with trusted third-party service providers who assist us in operating our business, such as payment processors, scheduling platforms, and IT support. These third parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as a business asset. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

Data Security

We implement appropriate technical and organizational measures designed to protect your personal data from unauthorized access, accidental loss, destruction, or alteration. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Data Protection Rights (GDPR Compliance)

If you are located in the European Economic Area (EEA) or the UK, you have certain data protection rights under the General Data Protection Regulation (GDPR). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. These rights include:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Address: 235 Harbourfront Place, Unit 105, Vancouver, BC, V6B 5V9, Canada